ClickOps — Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account registration details: username, email address, and password (if registering via email).
• Profile information: display name and avatar preferences.
• Leaderboard entries: username and scores you choose to submit.
• Communications: any messages, feedback, or support requests you send to us.

1.2 Information From Third-Party Authentication

1.3 Information Collected Automatically

• Device information: device model, operating system, operating system version, unique device identifiers, and screen resolution.
• Usage data: quiz performance, scores, streaks, accuracy, time spent in the application, features used, screens visited, and session frequency.
• Log data: crash reports, error logs, and performance diagnostics.
• Network information: IP address, connection type (Wi-Fi or mobile data), and general geographic location (country or region level, not precise location).

1.4 Information We Do Not Collect

• We do not collect precise GPS location data.
• We do not access your contacts, photos, camera, microphone, or files.
• We do not collect financial or payment information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To provide, maintain, and improve the ClickOps application and its features.
• To track your quiz performance, calculate scores, and display your progress.
• To populate and maintain leaderboards and league standings.
• To send you important notifications related to your account, such as security alerts or changes to our terms.
• To send optional notifications about new features, quiz content, or events (only if you opt in).
• To analyze usage patterns and improve application performance, stability, and user experience.
• To detect, prevent, and address cheating, fraud, abuse, and technical issues.
• To respond to your support requests and communications.
• To comply with legal obligations.

3. Data Storage and Security

3.1 Where We Store Your Data

Your data is stored on Amazon Web Services (AWS) infrastructure, primarily in the US East (N. Virginia) region. User authentication is managed through Amazon Cognito.

3.2 How We Protect Your Data

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of sensitive data at rest.
• Secure authentication through AWS Cognito with industry-standard protocols.
• Access controls limiting who within our organization can access user data.
• Regular monitoring for security vulnerabilities.

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

3.3 Data Retention

4. Information Sharing and Disclosure

4.1 Public Information

Your username, scores, rankings, and league standings are visible to other ClickOps users through leaderboards and league features. Do not use personally identifiable information as your username if you wish to remain anonymous.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Amazon Web Services (AWS): cloud hosting, authentication, and data storage.
• Analytics providers: application performance monitoring and usage analytics.
• Crash reporting services: to identify and resolve technical issues.

These providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with applicable laws.

4.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If BPS Dynamic (PTY) Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change through the application or by email.

4.5 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Your Rights and Choices

5.1 Account Management

• You can update your username, email, and profile information through the application settings.
• You can delete your account by contacting us at support@bpsdynamic.com. Account deletion removes your personal data, profile, and associated scores from our systems within 30 days.

5.2 Notifications

• You can enable or disable push notifications through your device settings.
• You can manage notification preferences within the application under Settings.

5.3 Data Access and Portability

You have the right to request a copy of the personal data we hold about you. To make this request, contact us at support@bpsdynamic.com. We will respond within 30 days.

5.4 Data Correction

You have the right to request correction of any inaccurate personal data we hold about you.

5.5 Data Deletion

You have the right to request deletion of your personal data. Upon receiving a verified request, we will delete your data within 30 days, subject to any legal retention requirements.

5.6 Withdrawal of Consent

Where we process your data based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. Children's Privacy

7. Third-Party Services and Links

8. International Data Transfers

9. Protection of Personal Information Act (POPIA) — South Africa

If you are a resident of South Africa, you have rights under the Protection of Personal Information Act, 2013 (POPIA), including the right to:

• Be notified that your personal information is being collected and the purpose of collection.
• Request access to your personal information.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator.

Our Information Officer can be contacted at support@bpsdynamic.com for any POPIA-related requests.

10. General Data Protection Regulation (GDPR) — European Users

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the GDPR, including:

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure of your data.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to lodge a complaint with your local supervisory authority.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale of your personal information. We do not sell personal information.
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at support@bpsdynamic.com.

12. Cookies and Tracking Technologies

The ClickOps mobile application does not use browser cookies. We may use mobile analytics SDKs and similar technologies to collect usage data as described in Section 1.3. These technologies help us understand how users interact with the application and improve performance.

13. Changes to This Privacy Policy

14. Contact Information